Last updated: May 22, 2026

Please read these Terms of Service ("Terms," "Agreement") carefully before using AccessSpark ("Service," "Platform"), operated by Inner Spark Media LLC, a Texas limited liability company ("Company," "we," "us," "our"). By accessing or using the Service, you ("User," "you," "your") agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least eighteen (18) years of age to use this Service. By creating an account or using AccessSpark, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this Agreement. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Service Description

AccessSpark is a web accessibility auditing platform that provides automated scanning, reporting, and monitoring of websites for compliance with the Web Content Accessibility Guidelines (WCAG). The Service includes a web application, browser extension, and application programming interface (API). AccessSpark is a diagnostic tool — it does not provide legal advice, legal certification, or guarantee regulatory compliance.

3. Accounts and Security

To use AccessSpark, you must create an account through our authentication provider. You are solely responsible for maintaining the confidentiality of your account credentials, for all activity that occurs under your account, and for promptly notifying us of any unauthorized use. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. Acceptable Use

You agree to use AccessSpark only for lawful purposes and in compliance with these Terms. Specifically, you shall not:

Audit, scan, or test any website or web application that you do not own or for which you have not obtained explicit written authorization from the owner;
Use the Service to conduct denial-of-service attacks, vulnerability scanning beyond accessibility testing, or any form of unauthorized penetration testing;
Attempt to circumvent, disable, or interfere with any security features of the Service;
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service;
Resell, sublicense, redistribute, or commercially exploit the Service or any data obtained through it without our prior written consent;
Use automated tools (bots, scrapers, crawlers) to access the Service in a manner that exceeds reasonable use or circumvents rate limits;
Upload, transmit, or store any content that is unlawful, defamatory, obscene, or infringes upon the rights of any third party;
Impersonate any person or entity or misrepresent your affiliation with any person or entity.

5. Browser Extension and API

The AccessSpark browser extension and API are provided as supplemental tools to the core Service. Use of the extension and API is subject to these Terms and any additional usage guidelines we publish. We reserve the right to impose rate limits, restrict API access, or revoke extension functionality at any time. API keys and extension authentication tokens are confidential credentials — you must not share them or expose them in public repositories or client-side code. We may suspend API or extension access immediately if we detect abuse, excessive load, or security concerns.

6. Accuracy and Limitations of Results

AccessSpark employs automated testing methodologies that typically identify approximately 30–40% of potential WCAG issues. Automated scanning cannot fully replicate human judgment and may produce false positives or miss issues that require manual evaluation. Audit results and scores provided by the Service are informational only and do not constitute legal advice, legal certification, or a guarantee of compliance with the Americans with Disabilities Act (ADA), Section 508, the European Accessibility Act (EAA), or any other law or regulation. You acknowledge that achieving full accessibility compliance requires expert manual review and testing in addition to automated tools. You should not rely solely on AccessSpark results for legal compliance decisions.

7. Shared Reports

The Service allows you to generate shareable report links. These links are accessible to anyone who possesses the URL. You are solely responsible for managing distribution of shared report URLs and for any consequences of sharing audit data with third parties. We are not responsible for unauthorized access to shared reports resulting from your distribution of the link. You may revoke shared links at any time through the Service.

8. Intellectual Property

All rights, title, and interest in and to the Service — including but not limited to the software, algorithms, scoring methodologies, user interface designs, documentation, trademarks, logos, and all other intellectual property — are and shall remain the exclusive property of Inner Spark Media LLC. These Terms grant you no right, title, or interest in the Service except for the limited right to use it in accordance with these Terms. You retain ownership of the data you submit to the Service (URLs, configurations). We retain ownership of all audit results, reports, scores, and analytics generated by the Service, and grant you a non-exclusive, non-transferable license to use such output for your internal business purposes.

9. Payment Terms

Certain features of AccessSpark require a paid subscription. By selecting a paid plan, you agree to pay the applicable fees as described at the time of purchase. All fees are quoted in U.S. dollars unless otherwise stated.

Recurring billing: Paid subscriptions renew automatically at the end of each billing cycle (monthly or annual) unless cancelled before the renewal date.
Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period — no prorated refunds are provided for partial periods.
Refunds: Annual plan subscribers may request a full refund within seven (7) days of initial purchase or renewal. Monthly plans are non-refundable. Refund requests should be directed to support@innersparkmedia.com.
Price changes: We may modify pricing with at least thirty (30) days' notice. Continued use after a price change constitutes acceptance.
Taxes: Fees are exclusive of applicable taxes. You are responsible for all taxes, duties, and levies imposed by taxing authorities.

10. Privacy and Data

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your data as described in the Privacy Policy. We will not sell your personal data to third parties.

11. DMCA and Copyright Complaints

We respect the intellectual property rights of others. If you believe that content accessible through AccessSpark infringes your copyright, please send a notice to our designated agent at support@innersparkmedia.com containing: (a) identification of the copyrighted work claimed to have been infringed; (b) identification of the allegedly infringing material and its location; (c) your contact information; (d) a statement that you have a good-faith belief the use is not authorized; and (e) a statement under penalty of perjury that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf. We will respond to valid DMCA notices in accordance with applicable law.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, INNER SPARK MEDIA LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO WARRANTY REGARDING THE RELIABILITY, ACCURACY, TIMELINESS, OR COMPLETENESS OF ANY AUDIT RESULTS, SCORES, OR REPORTS GENERATED BY THE SERVICE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM THE COMPANY SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL INNER SPARK MEDIA LLC, ITS OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

14. Indemnification

You agree to indemnify, defend, and hold harmless Inner Spark Media LLC, its officers, directors, members, managers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your infringement of any intellectual property or other right of any third party; (e) any content you submit or transmit through the Service; or (f) your audit of any website without proper authorization. This indemnification obligation shall survive the termination of these Terms and your use of the Service.

15. Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

You and Inner Spark Media LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") shall be resolved exclusively through final and binding arbitration, rather than in court, except that either party may seek injunctive or other equitable relief in court for matters relating to intellectual property or unauthorized access to the Service.

Informal resolution first: Before initiating arbitration, you agree to attempt to resolve any Dispute informally by contacting us at support@innersparkmedia.com. If the Dispute is not resolved within sixty (60) days after the informal notice, either party may proceed to arbitration.

Arbitration rules: Arbitration shall be conducted by a single arbitrator under the rules of the American Arbitration Association (AAA) then in effect, including the AAA Consumer Arbitration Rules where applicable. The arbitration shall be conducted in Travis County, Texas. Judgment upon the arbitration award may be entered in any court of competent jurisdiction.

Costs: Each party shall bear its own costs and attorneys' fees in arbitration, unless the arbitrator determines otherwise. If the AAA is unavailable, the parties shall agree on an alternative arbitration provider or a court of competent jurisdiction shall appoint one.

CLASS ACTION WAIVER: YOU AND INNER SPARK MEDIA LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

JURY TRIAL WAIVER: TO THE EXTENT PERMITTED BY LAW, BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL IN ANY ACTION OR PROCEEDING RELATED TO THESE TERMS.

16. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-law principles. For any matters not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Travis County, Texas. You waive any objection to such jurisdiction or venue on the grounds of inconvenient forum or otherwise.

17. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice, including but not limited to situations where we reasonably believe you have violated these Terms. You may cancel your account at any time through the Service interface or by contacting us. Upon termination: (a) your right to use the Service ceases immediately; (b) we may delete your account data after a reasonable retention period (currently 30 days); (c) any outstanding payment obligations survive termination. Sections 8, 12, 13, 14, 15, 16, and 20 shall survive any termination or expiration of these Terms.

18. Modifications to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on the Service with a revised "Last updated" date and, where feasible, by sending notice to the email address associated with your account at least fifteen (15) days before the changes take effect. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your account.

19. Force Majeure

Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, power outages, internet or telecommunications failures, cyberattacks, government actions, labor disputes, or third-party service provider failures. The affected party shall use commercially reasonable efforts to mitigate the impact and resume performance as soon as practicable.

20. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Inner Spark Media LLC regarding the Service and supersede all prior agreements, communications, and understandings.
Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
Waiver: The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party.
Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction. Any unauthorized assignment is null and void.
Notices: All notices under these Terms shall be in writing. Notices to you may be sent to the email address associated with your account. Notices to us should be sent to support@innersparkmedia.com.
No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights in any person or entity.
Headings: Section headings are for convenience only and shall not affect the interpretation of these Terms.
Relationship of Parties: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Inner Spark Media LLC.

21. Contact

If you have any questions about these Terms, please contact us at:

Inner Spark Media LLC
Email: support@innersparkmedia.com

For DMCA notices or legal correspondence, please use the same email address with "Legal" in the subject line.